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Refund Policy

Last updated 30 July 2026

At StepUp Business Academy we want the masterclass to be worth your time. This Refund Policy explains when you can request a refund for a registration made on our website, and how refunds are handled.

Eligibility for a refund

You may be eligible for a refund if:

  • You request it at least 24 hours before the masterclass is scheduled to begin
  • You were charged more than once for the same registration
  • You paid but never received access to the WhatsApp group, and our team could not resolve it
  • We cancel the masterclass and cannot offer you a replacement date

Not eligible for a refund

Refunds are not available in the following cases:

  • The masterclass has already started or finished
  • The request is made less than 24 hours before the session begins
  • You did not attend, having been given the joining details
  • You could not attend because of a problem with your own internet connection or device
  • The registration was made using a promotional price or discount, unless stated otherwise at the time

How to request a refund

To request a refund:

  • Contact us through our Facebook page or the WhatsApp group you joined after registering
  • Give your order number, along with the name and phone number you registered with
  • Tell us the reason for the request

Our team will review your request and respond within 3 to 5 business days.

Refund processing

Once approved, the refund is processed through SSLCommerz within 7 to 10 business days and credited to the payment method you originally used. The time it takes to appear in your account depends on your bank or mobile financial service provider.

Cancellation by StepUp Business Academy

If we cancel the masterclass, every registered participant is offered a replacement date. If that date does not suit you, or we cannot offer one, you receive a full refund automatically. We will notify you through the WhatsApp group or the contact details you registered with.

Disputes

If you are not satisfied with the outcome of a refund request, contact us again and we will review the case and work toward a fair resolution.

Changes to this Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes are effective once posted on this page, and we encourage you to review it periodically.

Contact Us

If you have any questions about this policy, contact us through our Facebook page, or reply in the WhatsApp group you joined after registering.